Administration

From our purpose-built booking centre in Worcester, we provide administration for seven different screening services, supporting over 400,000 patients. Our administration service is based on a tried and tested model that we have been developing for over 25 years.

Reliable and resilient

We tailor the administration service to suit your population - it can be delivered from a local office or from our head office in Worcester where we operate 6 days a week (from 8.00am–6.00pm Monday-Friday and 8.30am–2.30pm on Saturday). Our service provides you with all the efficiencies and resilience of a large-scale booking centre, regardless of your programme’s size or location.

Integrated technology

At EMIS Care we use software to manage care pathways - including appointment booking and patient tracking. For example, in diabetic eye screening we currently use EMIS Health’s 'Optomize' software. This means we have the IT infrastructure to integrate your service-specific software into our booking centre.

Data protection

Ensuring your patients’ information is safe is our priority, which is why we hold IGSoC V12. In our main office, we also have a dedicated Caldicott Guardian supervising the confidentiality of service user information and monitoring appropriate information sharing.

Patient communication

We can provide a complete patient communication service that we tailor to your population’s needs. This includes paper correspondence in multiple languages and font sizes, online booking platforms and telephone booking lines with extended hours.

Reporting

We recognise the importance of performance reporting to ensure quality of care and as a way to identify areas for improvement. We can supply you with regular and relevant reports to monitor our performance against agreed service level agreements (SLAs) and contracts.