From 1 April 2017 the Surrey Diabetic Eye Screening Programme has a new service provider. NHS England has appointed NPS Care to deliver the diabetic eye screening programme on their behalf. Your service continues to run as before with NPS Care maintaining its high standards and best practices.
The Surrey diabetic eye screening programme screens patients for diabetic retinopathy. This page offers general information to diabetic patients about how to book a diabetic eye screening appointment and what will happen at their diabetic eye screening appointment.
Why is this happening?
The contracts for diabetic eye screening were being renewed and after a formal procurement process NPS Care were awarded the contract.
Will I notice a difference?
You will notice very few changes, your Diabetic Eye Screening Programme is still an NHS screening service and will continue to run to the same national guidelines.
You will continue to have your screening at local health centres and community clinics. When you attend your next screening appointment, you will have the opportunity to feedback on your appointment and the screening location.
Who are NPS Care?
We’re the UK’s leading independent company in providing diabetic eye screening services to the NHS.
With over 30 years experience, we provide several large-scale screening services across the UK and Republic of Ireland to over 500,000 patients - helping to reduce the number of people going blind due to diabetes. We are also the largest provider of diabetic eye screening services to the population in Republic of Ireland.
What does this mean for me at my appointment?
What happens in your annual screening appointment will not change. Your screening appointment invites and results will continue to be sent to you and your GP.
How will I make or change my appointment ?
You will use the same central booking line for making or changing appointments.
As extras, there will be a new email address, website and social media channels available for you to contact us on. You can find the new contact details below.
Your booking team will continue to assign you appointment slots using your historical screening information. Appointments can easily be changed by contacting the booking team over the phone, via email or posting a letter.
In case you weren’t aware of all the screening locations that are available to you, a list of all the venues has will be posted below.
Most venues are rotational and do not operate all year round. Please contact the service for the venues running when your appointment is due.
We are committed to providing the highest quality service whilst achieving the highest standards of conduct.
If you would like to comment on or if you are unhappy with the service you have received, we would encourage you to discuss this with the staff or individuals involved directly where possible. Alternatively you can contact our customer service representative by:
Comments and Complaints
PO Box 847
Secure email: contact form
Secure fax: 01905 362 778
Telephone: 01905 362 777
In person: Only by appointment following communication using one of the above methods first.
Please note, if you are responding on behalf of someone else, we will need to make sure they have given their consent for you to do this.
Is my data safe?
If you have been screened by an NHS Diabetic Eye Screening Programme before, your screening record will transfer to the NHS provider NPS Care in line with a standard data sharing agreement. This is common practice for NHS services.
A ‘Fair Processing Notice’ webpage has been created to give you full details about how your data will be used by the diabetic eye screening programme.
A letter containing all this information has also been created, it can be posted to you upon request should you want more information.
Staff involved in your screening are employed by an NHS body or an NHS partner company commissioned to provide services. All those involved in your diabetic eye screening follow the same NHS standards of confidentiality.
NPS Care can provide a list of non-NHS personnel and companies if you are concerned in any way about who will see information about you. Please let staff know if you have any particular concerns about any particular individual or company.
We will test your eyes using Minims Tropicamide 1.0% eye drops.
It’s extremely rare, but you may experience a reaction to these drops. If you - or the person you’re caring for - have any of the following symptoms, contact your local A&E department.
- severe eye pain
- nausea and vomiting
- severe headache
- blurred vision and seeing halos around lights
- profuse tearing.
The eye drops we’ve used last for six hours. Do not drive or operate heavy machinery during this time.
Eye screening is a key part of diabetes care to check for diabetic retinopathy a condition that can lead to sight loss if it's not detected early and treated. All diabetic patients in the UK aged 12 and over should have an annual screening appointment. For more information about diabetic eye screening please visit NHS choices.
We have created a video that explains your eye screening appointment. It is split up into 6 easy sections:
Taking a history - your details will be checked to make sure the information on the system is up to date and correct.
Testing Visual Acuity - we record how good the level of your sight is. If you wear glasses for your distance vision, you will need to bring these to your appointment.
Dilation Drops – the eye drops make your pupils larger to ensure the images we capture are clear. The eye drops can cause blurriness and sensitivity to light for up to 6 hours – do not drive in this time.
Photographing The Eye – we use our camera to photograph different areas of the back of your eye.
Grading – the images taken of your eyes will be assessed after your appointment.
Results – you will usually receive your results 4 – 6 weeks after the appointment.
Appointments & Enquiries
Surrey DESP Appointment & Booking Office
Farnham Hospital Hale Road Farnham Surrey GU9 9QL
Tel: 01483 671 300 Email: firstname.lastname@example.org
Woking Community Hospital
Permanent Screening Venue Heathside Road Woking GU22 7HS
Epsom General Hospital
Permanent Screening Venue Dorking Road Epsom KT18 7EG
Studholme Medical Centre
Permanent Screening Venue 50 Church Road Ashford TW15 2TU
Caterham Dene Hospital
Rotational Screening Venue Church Road Caterham CR3 5RA
Camberley Health Centre
Rotational Screening Venue 159 Frimley Road Camberley GU15 2QA
Cranleigh Village Hospital
Rotational Screening Venue 6 High Street Cranleigh GU6 8AE
Fairlands Medical Centre
Rotational Screening Venue Fairlands Avenue Guildford GU3 3NA
Farnham Health Centre
Rotational Screening Venue Hale Road Farnham GU9 9QS
Rotational Screening Venue 99 Station Road Redhill RH1 1EB
Haslemere Community Hospital
Rotational Screening Venue Church Lane Haslemere GU27 2BJ
Rotational Screening Venue Poplar Road Leatherhead KT22 8SD
Medwyn Health Centre
Rotational Screening Venue 9 Reigate Road Dorking RH4 1SD
Rotational Screening Venue Walton Road East Molesley KT8 2HZ
Oxted Health Centre
Rotational Screening Venue 10 Gresham Road Oxted RH8 0BQ
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