EMIS Care starts quality improvement and innovation plan

18 May 2016

EMIS Care's diabetic eye screening programme in Central Mersey is beginning a service improvement project with local commissioners from NHS England.

The project is what is known as a CQUIN (Commissioning for Quality and Innovation), a framework that enables commissioners to reward excellence based on the achievement of local quality improvement goals.

The focus of this CQUIN is communication, requiring the team in Central Mersey to complete a comprehensive review of their communication network and then identify an area to improve on.

The CQUIN is expected to take a year to complete with the initial planning and mapping of the project already under way.

Kimberly Gallienne, Programme Manager for Central Mersey stated:

“Communicating effectively with our service users is always a priority. With a quality improvement project like this we have the opportunity to review, improve and innovate our communications in all areas of the care pathway. This will help us to provide a consistent high quality service for all our patients”

Kevin McDonnell, Managing Director said:

“One of our primary aims to achieve excellence in service delivery, we are excited to have the opportunity to innovate and improve our already high standards. The lessons we learn from this CQUIN will not only benefit the patients in our Central Mersey Programme but potentially all patients in all our programmes.”

Lara Ashton, Public Health Commissioning Manager NHS England Cheshire & Merseyside said:

“The Commissioning for Quality and Innovation (CQUIN) scheme is designed to help NHS commissioners drive quality and efficiency improvements in the services commissioned. Having worked together with provider organisations who deliver services to develop ideas for 2016-17 CQUIN work programmes, NHSE Cheshire & Merseyside is confident that the work undertaken this year will result in better outcomes for patients as improvements in communication within the diabetic eye screening pathway are identified and acted upon.”