Comments about our services

We’re committed to providing the best possible care to all patients and we are always looking at ways we can improve.

We actively ask for feedback from patients and during 2015 we gathered information about our services from over 13,000 people across the UK. 

From this feedback we gain a great understanding of how people feel about our services - giving commissioners and our local teams the information they need to tailor and improve services.

A rounded view

To make sure we can make the most of the feedback we receive, we have a variety of surveys to capture specific information – including booking, screening, DNA and stakeholder surveys.

We also make sure it’s easy for patients to provide feedback by offering a variety of ways to let us know their thoughts – including in clinics, on our website, via social media, over the phone and also by post.

What people think

“Staff were extremely polite and very professional. I was amazed that the screener had learnt to communicate in Punjabi/Urdu.”

“The doctor who treated me was very kind, supportive and experienced. I would recommend them for all my friends and family.”

“Thank you for making the appointment so easy to follow with instructions and explanations regarding the procedure. I felt very well looked after.”

“I have a disability and the screener was very polite, very patient and treated me with dignity. An excellent service, keep up the good work!”